Shipping Information
Shipping Times
Online ordering is available 24/7.
Within Australia
Your order may ship in multiple packages to ensure they reach you as soon as possible. If any of your products are on backorder, they will ship separately as soon as they become available at no additional cost. The dates of stock availability are provided by our suppliers, and we endeavour to keep this information as up to date as possible on the product page.
Your package will be left at your address. If you do not want your package left unattended, please add instructions during checkout in the field provided.
Metagenics, Ethical Nutrients, InnerHealth:
- Shipping is via Startrack Express to metro areas 1 to 2 days, regional areas 2 to 3 days.
- Shipping to a PO Box or parcel locker via Australia Post, delivery 2 to 4 days.
- Orders containing cold goods are not shipped on a Friday and are held over till Monday.
- Cold goods will not be shipped to a PO Box or Parcel Locker.
All other products:
- Shipping is via Australia Post, delivery 2 to 4 days.
International
Your order will be sent in one package when all items are available. If any of your products are on backorder, the available products will be held until ready to ship. The dates of stock availability are provided by our suppliers, and we endeavour to keep this information as up to date as possible on the product page.
Shipping is via Australia Post.
Shipping Charges
All $ amounts are Australian dollars. Shipping times are estimates of the time in transit.
Australia
| Order value | Cost |
|---|---|
| Over $150 | $10 Express (1–3 business days)* |
| Under $150 | $15 Express (1–3 business days)* |
Asia (incl. Hong Kong, Indonesia, Thailand)
| Order value | Cost |
|---|---|
| Up to $220 | $35 AusPost (2–5 business days) |
| Over $220 | $45 AusPost (2–5 business days) |
Asia (incl. Malaysia, Singapore)
| Order value | Cost |
|---|---|
| Up to $220 | $35 AusPost (2–5 business days) |
| Over $220 | $50 AusPost (2–5 business days) |
New Zealand
| Order value | Cost |
|---|---|
| All orders | $12 (1–3 business days) |
USA
To comply with updated U.S. import requirements, a 12.5% tariff adjustment is now included in our international shipping rate.
| Order value | Cost |
|---|---|
| $0 – $120 | $50.00 |
| $120 – $220 | $62.50 |
| $220 – $330 | $101.25 |
| $330 – $500 | $122.50 |
| $500 – $700 | $177.50 |
| $700 – $900 | $202.50 |
| $900 – $1,500 | $297.50 |
| $1,500 – $2,000 | $380.00 |
Canada
| Order value | Cost |
|---|---|
| Up to $220 | $35 AusPost (2–5 business days) |
| $220 – $500 | $60 AusPost (2–5 business days) |
| Over $5000 | $90 AusPost (2–5 business days) |
UK & Ireland
| Order value | Cost |
|---|---|
| Up to $220 | $35 AusPost (6–13 business days) |
| Over $220 | $65 AusPost (6–13 business days) |
Europe
Excl. France, Germany, Switzerland, Norway, Italy, Netherlands.
| Order value | Cost |
|---|---|
| Up to $220 | $35 AusPost (6–13 business days) |
| Over $220 | $60 AusPost (6–13 business days) |
Other countries
Contact Us for more information and available options.
* Deliveries to PO Boxes will be shipped standard, 2–5 days transit. Cold goods cannot be shipped to PO Boxes.